B2B Marketing Case Study:
Rebranding to elevate brand equity and drive demand
United Airlines
We helped United Airlines deepen its connection with its most valuable customer, the business traveler — from launching premium products to driving seasonal ticket sales.
The integrated campaigns grew United's "Most Preferred Airline" rating by 122% and delivered a 650% return on ad spend — earning a Gold Effie along the way.
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Product launches included introducing flatbed seats in international first and business to customers, bringing the experience to life in events, and managing the expectations of the rollout to customers via a microsite.



The retail task involved lifting ticket sales seasonally, while lowering cost per acquisition. We did this by geo-targeting and dynamically creating offers that put the right messages in the right place at the right time in front of the right people.



"Most Preferred Airline"
+122%
ROAS (return on ad spend)
+650%

"Working with DRZP was a homerun all around here"
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